Problem
Conversations as data
Organisations conducting research, coaching or assessment through conversation need to move beyond transcription — to structured, repeatable analysis that can surface patterns across large datasets.
Use Case
Conversational Analytics
Turn conversations into analysable behavioural and cognitive data.
The use case
Structured, repeatable analysis of conversation data — beyond transcription and keyword search.
Workflow
Framework-mapped coding
Capture or import conversation recordings and transcripts. Define coding frameworks in Library. Run Observatory inference to classify utterances, identify themes and map against behavioural or cognitive frameworks.
Assurance
Auditable classification
Coding framework versions are preserved alongside inference outputs. Multiple evaluation runs against the same source support reliability assessment. All classifications are linked to their source and method.